Cancellation, Rescheduling, and No-Show Policy. We understand that life is busy, and that you may sometimes need to cancel or reschedule an appointment—or you may forget you have an appointment at all. 

We ask that you cancel or reschedule with your stylist at least two business days in advance of your appointment. If you’re unable to do that, or of you forget, that’s okay; however, because we won’t be able to book another client in your spot, we charge a cancellation fee equal to fifty percent (50%) of the cost of services that you would have been receiving during your visit (the “Cancellation Fee”). 

Late Arrival. We schedule clients based on how long we expect their services to take, so please make every effort to arrive on time! If you are more than fifteen minutes late for your appointment, you have a few options: 

• Cancel/Reschedule. Cancel and/or reschedule your appointment, and pay the Cancellation Fee; 

• Adjust Services. Drop certain services from your visit to accommodate the available time, and pay the Cancellation Fee with respect to the dropped services; 

• Change Stylists. See a different stylist or esthetician who may be available at your arrival time. 

Services—Please Keep Us Informed! Our goal is to provide you with the look you want. Sometimes, though, we need to let you know what will work best with your hair type and your current style—after all, you’re hiring us to use our education, experience, and judgment to help you look and feel your best!  We ask that you keep us informed when receiving coloring services, too—in particular, we need to know about any prior chemical treatments (including other coloring services), as this can have an impact on your coloring service. The results of any service involving chemicals (such as, for example, a coloring service) may vary. We have made a list of services that involve chemicals on our website, as well as within our salon—please let a staff member know if you have any questions.

We will always provide our best advice with respect to any service that we offer. It is up to you whether you want to take that advice. By engaging us to provide any kind of service, though, you are accepting any kind of risk associated with that service.     

Client Satisfaction. We make every attempt to satisfy our clients, as your satisfaction is very important to us. If—after leaving the salon—you feel that you are unhappy with your new style, we are happy to talk with you about what aspects are making you unhappy, and can provide reasonable adjustments to your style based on our conversation. We are not responsible or liable, however, if a style or service is not as expected. We have a “No Refund” policy on all services provided, and you agree to hold the salon, stylists, and staff harmless for any undesired outcome whatsoever.

Products. All retail products are final sale and non-refundable. In the event that a product is faulty, i.e., the spray top or nozzle is inoperable, the product was unknowingly punctured, cracked, or ripped at the time of purchase – then the salon may, at its sole discretion, provide a replacement product of the exact type, size, and price within five (5) days of purchase. 

Release of Liability.  By coming to see us, you are seeking out services that carry with them certain risks. Those risks may vary based on the services involved, but, in the case of salon services, risks could include burns from hot tools or chemicals, physical injury or hair damage (or loss) arising from chemicals found on bleaches, dyes, or hair relaxers, slip and fall injuries due to wet floors, or the like. In the case of esthetician services, those risks could include burns from hot wax, cuts from microblading, slip and fall injuries due to wet floors, and the like. 

This list is not comprehensive, and you specifically acknowledge and agree: (a) that you will disclose all relevant matters to your services provider (for example, prior hair treatments to your stylist, or skin conditions to your esthetician) prior to any service being performed; and (b) you assume any and all risks associated with the receipt of any service that you receive from us. You agree to release, indemnify, and hold Attune Collective LLC (the “Company”) harmless (as well as any and all of its owners, managers, members, employees, independent contractors, affiliates, successors, and assigns) from liability for any personal injuries, loss, or damage that you might sustain as a result of your receipt of services from the Company or any of its agents. You specifically agree to this release even if any injuries occur as a result of the Company’s negligence (including gross negligence), and you acknowledge and agree that you understand the risks associated with all services that you are receiving.